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Problems?
Posted: Mon Nov 17, 2008 12:03 pm
by Diabolical
It seems the last week or so the site is inaccessible for short periods of time (usually).
Last night however the site was down for at least 90 minutes. I went to be after that.
I got an error message once. The rest of the time it a "website could not be found" message.
Re: Problems?
Posted: Mon Nov 17, 2008 12:26 pm
by Rollo Tomassi
I couldn't get on at all Friday.
Re: Problems?
Posted: Mon Nov 17, 2008 12:37 pm
by Slicker
I have yet to experience those problems. It could be because I'm always on during your daytime though.
Re: Problems?
Posted: Mon Nov 17, 2008 1:55 pm
by vynsane
don't know about friday, but yes, last night there were problems although the helpdesk at my host said they "could connect to
http://vynsane.com fine".
some helpdesk.
Re: Problems?
Posted: Tue Nov 18, 2008 1:47 pm
by vynsane
had another outage for about half an hour just now. mabs alerted me to the situation, and i immediately sent another reply to my host's helpdesk. this time, they came back with
completely unhelpful technician wrote:I don't think that is on our end, what ISP are you currently using and what is your location?
to whit i responded
angry webmaster wrote:i'm getting reports from forum users in california, colorado, las vegas, montreal, and here in new york. it would be a huge coincidence for all of our ISP's to have outages concurrently.
for what it's worth i'm on cablevision in beacon, ny, duchess county. however, seeing as how i can access ALL other websites i've tried save for the ones i currently host with your company, i find your theory dubious at best.
Re: Problems?
Posted: Tue Nov 18, 2008 2:39 pm
by vynsane
the unhelpfulness continues...
another unhelpful customer service agent wrote:
Hello,
I just went to your website and it appears to be loading fine. I tested from an Internet connection outside of the Site5 network. If you are still having problems, please provide me with your workstation IP address as well as a traceroute from your computer to the server.
You may retrieve your IP address from the following URL:
http://site5.com/support/whatismyip.php
If you do not know how to run a traceroute, please go to the following site in our Wiki:
http://wiki.site5.com/Traceroute_howto
If you have any further questions please feel free to let us know.
--
Best regards,
-
Adam Morton
still unsatisfied customer wrote:as i've said it's been intermittent. in this instance, by the time i received a response the server had already righted itself. i'm just alerting you to the fact that there have been a series of intermittent outages on demeter since at least friday that could be indicative of a larger problem with the server. i could supply you with the traceroute for every single forum user who experiences the outage the next time i need to report one if you truly would find that of value, but i doubt it would do anything more than cause a rather large headache for you.
it's like they're not even reading!
Re: Problems?
Posted: Tue Nov 18, 2008 5:01 pm
by Zaphod
oh thank god. i thought you'd been kicked off the internet, or you didn't like me. i was afraid i'd have to talk to real people.
Re: Problems?
Posted: Tue Nov 18, 2008 6:28 pm
by Rollo Tomassi
Zaphod wrote:oh thank god. i thought you'd been kicked off the internet, or you didn't like me. i was afraid i'd have to talk to real people.
(I don't want to ruin it for him. Nobody here is real.)
Re: Problems?
Posted: Tue Nov 18, 2008 7:50 pm
by Namblaman
These errors are surely the work of Doctor Douche. I must return him to his prison in the seventh level of Hell posthaste. In the meantime, I will contact Benjamin Franklin, Nicolai Tesla, Station, and David Faustino's career to assist your obviously deficient webmasters in restoring an acceptable level of service. I myself experienced a problem when attempting to relay this message; Douche has become more brazen already. His power will increase with every moment he spends on Earth. Soon, he will be unstoppable.
Re: Problems?
Posted: Tue Nov 18, 2008 9:43 pm
by vynsane
yeah, i bet it is, marlon...
anyway, haven't experienced any site outages, but my email has been unresponsive for the better part of 4 hours at this point. looks like time to find another new host to me if things don't improve.
Re: Problems?
Posted: Wed Nov 19, 2008 10:26 am
by Slicker
I just had an outage but then I refreshed it and it worked. Soooo...not much of an outage...